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Public tracking shares a task’s progress with people outside your organization, such as customers, partners or recipients, without asking them to sign in. It is the “track your order” page for your tasks.
Public tracking portal

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What people can see

Anyone with the task ID can follow:
  • the task’s information: title, content and label,
  • its current status and the history of what happened,
  • where the task is on a map, and the field worker’s last location while the task is ongoing,
  • the photos, bill and list captured on the task, when the task type has them.
It is often used for:
  • Deliveries and e-commerce: customers follow their delivery and see when it arrives.
  • Field services: clients see when a technician is assigned, on the way, or done.
  • Logistics and shipping: partners and recipients follow a shipment without access to your account.
  • Home delivery: customers see where their courier is.

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How it works

  1. Share the task ID or link. Every task has a unique task ID. Copy it, or the full tracking link, from the task’s detail. See Sharing Public Tracking.
  2. Open the tracking page. The recipient opens the link, or opens the tracking portal (/tracking on the web app’s address) and types the task ID.
  3. Follow the task. The tracking page shows the task’s details, history and location. See The Tracking Page.
Tracking page

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Key points

  • No sign-in: recipients need no account. The task ID is all they need.
  • Kept up to date: the page refreshes on its own every few minutes, and the recipient can refresh it at any time.
  • History timeline: every step of the task, such as created, assigned and completed, with the time and a note.
  • Map: the task’s location, and where the courier is or where the task was completed.
  • Access by task ID: each task ID works as an access key. Only people who have it can see that task.

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Get started

  1. Create a task with the information the recipient needs.
  2. Open the task and use Share to copy its link or task ID.
  3. Send the link (/tracking/ followed by the task ID) to the recipient.