Dispatch

Send a routing result to your field users as tasks.

When you are happy with a result, dispatch it. The tasks on the Task page are updated to match the result, and the visits of each vehicle are assigned to the vehicle’s assignee, who then sees them in the field app.

Required permission:

• Dispatch result

Dispatching

1. Open the result and check its vehicles, visits and assignees.
2. Click Dispatch.
3. Confirm Dispatch name?: Are you sure you want to dispatch name? Please ensure the result meets your requirements. Click Yes.

The dispatch runs in the background. The result card shows Dispatch processing…, then Dispatch success with the number of tasks, or Dispatch failed. When it is done: All tasks have been assigned to the field users. The Dispatch button is only available for a routed result that is not already being dispatched.

What is updated on the task

Each task gets the data from the result: the assignee, the vehicle, the ETA, the ETD, the order of the visit, the distance and the waiting time. If the vehicle has no assignee, the task becomes Unassigned.

These are the values sent to the task:

Field	Meaning	Example
assignee	The vehicle’s assignee.	the user’s email
assignedVehicleId	The vehicle the visit is planned on.
distance	Distance from the previous stop, in meters.	9248
eta	Estimated time of arrival.	7:22:12
etd	Estimated time of departure.	7:37:12
routePlannedOrder	The visit’s position in the route.	1
waitingTime	Minutes waiting before the visit can start.	0

With Cross Docking and Auto Split, more fields are sent, and extra tasks may be created (handover tasks for sub hubs, and one task per split part). Values typed only on the Visit page for fields the task type does not map are not written to the task.

After dispatching, follow the tasks on the Task page.